Norauto Alicante Orihuela Costa

I visited NorAuto in La Zenia Boulevard and had 2 dipped light bulbs replaced. In only had 1 faulty one, but decided to have them both changed at the same time. I was given an appointment time of 1hr 50 mins from when I booked, 6pm. We arrived for our appointment 10 minutes early, 5.50pm, they said the work shouldn't take too long. I know the work should have taken 15 minutes to complete at the most. After waiting for over an hour, I looked if my car had been moved and saw it was still outside the workshop and not being worked on. After a further 15 mins or so, i saw it had finally been moved. The time it took to do a simple 15 minute job, ended up taking 2 HOURS! When i went to pay at the desk, I complained, I just an excuse saying something about company procedure's. Then to cap the whole unpleasant experience, there was a rattling noise from the engine compartment, when i checked, a wiring block had been left unsecured. I fixed it myself. I would never use you again.

Great service

👍