Norauto Murcia Nueva Condomina

Mas explicacion de las cosas contratadas y que te van a hacer/cambiar y demas. Mas informacion de las piezas a cambiar, que te pueden dar.... Mas informacion tecnica en general

fácil y rápido

Totally disgusted by the service received. I left my car as arranged at 9.15am for the oil service and basic air filter to be changed. At 10.15am I received a call from your sales team informing me that the diesel filter needed to be changed, and the cost would be an extra 15 euros. I was also told the car would be ready in 45 minutes. At 11am, I waited nearby at the local Burger King. My car was running to the side of your premises, and for 45 minutes nobody went near the car, nor did anyone call me to tell me the car was ready. At 11.45 I went in to the shop to see what was happening to my car. I then received news that the diesel filter was 50 euros, which was not what had been agreed on the phone. I was then left to pay for this additional sales up service, whilst being insulted my your sales team who said this was definitely 50 euros and not 15. Based on this level of service, I will not be returning, and wish this situation to be investigated as a complaint.